Questions and answers

Here are answers to questions about your order, supply, prices, and more. If you cannot find the answer to your question, please feel free to contact our customer service, and we will get back as soon as possible.

I just made ​​my order. When will I receive the goods?
If you completed your purchase before 14:00 (CET) on a weekday, the goods are guaranteed to ship the same day and you can expect them in your mailbox within usually 1-3 business days after the date of the order.

If you order your condoms before 16:00 on weekdays, we're doing everything we can to send the items the same day, but otherwise they will be shipped no later than the day after.

All orders placed after 16:00 on weekdays will be processed and shipped the next morning.

The sizes are confusing. How do I know which condom size I need?
Our experts at GoDoctor have created a guide that can help you find just the right size. You can find this by clicking on "Condom sizes" in the left menu.

My boyfriend and I take turns to buy condoms. Can we use the same address and email
That is all up to you and it is your choice whether you want to use one or multiple email or shipping addresses. By using two separate accounts however, you will gain the opportunity to earn more free condoms with GoReward.

How do I become a member of GoReward so I can get free condoms?
All users of are automatically members of GoReward, and everyone gets the same benefits.

I'm not quite sure which condom I should buy. How do I find out?
We have a lot of different guides to both the size, characteristics and even whether you should use non-latex condoms or condoms without lubrication. If you are still in doubt you can always contact an expert from GoDoctor. They usually responds to inquires within 48 hours.


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Did you know…

… that latex is the most common and safe condom material?
- GoDoctor

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